The Same Back Office, In Every Market Center You Run

Ten Functions Already Running at One Market Center

• Accounting support & compliance — CDA entry and upload in Command, commission split and mentor fee cross-checks ahead of MCA review, revisions, monthly office bill invoicing, agent billing, production reports.
• Agent services — the full onboarding and offboarding lifecycle across a dozen systems, welcome graphics, orientation reminders, Preferred Partner Program management.
• Recruiting & agent attraction — recruiting pipeline and CRM records, daily targeted outreach, appointment scheduling, weekly agent-in/agent-out and monthly recruiting reports.
• Marketing & content — recognition and event posts, flyers, email marketing, plus a second assistant building individual agents’ personal brand collateral.
• Command & tech support — one-on-one orientations covering logins, DISC, Command training, e-signature, Dotloop and Lone Wolf, required MLS classes, plus ongoing troubleshooting.
• Luxury division — weekly campaigns, open house listings, monthly market reports ranking top agents by area.
• Commercial division — transaction coordination for commercial and business brokerage deals, meeting logistics and presentations, listing flyers, skip tracing and CMA support.
• Executive support to the operating principal or team leader — calendar and communications, recruiting appointment coordination, class and guest-speaker logistics, document coordination for signature.
• Assistant team leader support — the same model one level down, so leadership capacity scales with the roster.

Two Market Centers, On the Record

How It Scales Across Offices

• This is not a one-office story. Memorial in Houston runs the full set of functions above; Heritage in San Antonio runs accounting, marketing and special projects. Same model, different city, different leadership.
• Start with the one function eating the most staff time in every office — for most market centers that is CDAs and agent billing, or onboarding. Prove it in one center, then repeat.
• Pricing is per assistant, flat, so you add capacity office by office instead of committing to a roll-out.
• One assistant can own the same function for more than one office, or each office can have its own — you decide how the work is divided and directed.
• You keep one point of contact at VRA across every assistant and every office.
• Once you select your assistant, they can start within 24 hours of selection.
• Every new client starts with a needs assessment, so the first function is chosen from what is actually backing up — not from a menu.

Why the Work Holds Up

• A mandatory 4-week, instructor-led training program before any client work, including KW Command and Dotloop for assistants headed to market center teams.
• If your office runs software the assistant hasn’t used, we commit to 90% proficiency in your systems within 5 business days of starting with you.
• Exceptional English communication skills are a requirement to be hired at VRA. Spanish–English bilingual assistants are available at the same flat rate.
• Every assistant comes through screening, hands-on training and a final evaluation — in our most recent cohort, 16 out of 1,800.
• Check-ins at 14, 30, 60 and 90 days. If one surfaces a skill you need, we train your assistant in it rather than swapping in someone new — and if the fit is wrong, you can swap at any point, at no extra cost.
• Identity verification as part of onboarding, client-provisioned access you can revoke, NDA available on request, and a $1 million Errors & Omissions policy.

What It Costs

Flat rate, no hidden fees, subject to applicable agreement terms. Four full-time assistants — one per office — is $6,000 a month total.