Hear From a Client
Real Results, In Their Own Words
★★★★★
“As I was saying, I don't know how I made it this long without even having a VA.”
Rayan Saleh
Owner | The Butcher's Grille
You opened the place to run a kitchen and a room, not to sit on hold with vendors. Getting that time back doesn’t have to mean another salary.
A VRA assistant trained for restaurant operations handles the back office, so owners and chefs stay on the floor and in the kitchen.
As I was saying, I don't know how I made it this long without even having a VA.Rayan Saleh, Owner · The Butcher’s Grille
Running a restaurant means the phone never stops and the to-do list never ends — reservations, vendor calls, online listings, menu changes. A VRA virtual assistant trained for restaurant operations handles the back office admin so owners and chefs can stay focused on the floor and the kitchen.
VRA was founded to give restaurant owners trained virtual assistance for reservations, vendor coordination, and online ordering — with a hassle-free process from search to onboarding. The same desk runs across the rest of food and beverage: bars and taprooms, cafés and coffee shops, catering operations and private-event kitchens, and multi-location groups running one admin desk across several rooms.
Every restaurant virtual assistant we place has made it through our screening and a mandatory 4-week training program — covering scheduling systems and vendor coordination — before client work. Restaurant clients also lean heavily on social media and promotion, so VAs matched to restaurants can add our Social & Selling marketing certification — covering social content creation, short-form video, and brand voice — giving you a generalist who can administer your online presence alongside the day-to-day. Because mastering one industry workflow means picking up another quickly, we commit to 90% proficiency in your systems within 5 business days of starting with you.
Matching starts with your free Needs Assessment — a two-minute breakdown of where you actually need help. From there, every VA is screened with a DISC Assessment and a Keller Personality Assessment for fit and fast-learning ability.
Support continues after your VA starts, with check-ins at 14, 30, 60, and 90 days. If the fit still isn't right, swap in a different VA at any point, at no extra cost — no trial window, no fine print.
A traditional VA agency may lock you into tiered pricing, time-boxed trial guarantees, or a generic assistant with no industry training. VRA doesn't — backed by a $1 million Errors & Omissions insurance policy for added peace of mind.
Deciding what to hand off first? See the restaurant admin you can hand off, and what to keep.
Every VRA restaurant VA is trained on the day-to-day of running a restaurant's front-of-house admin — not just general tasks.
Your assistant arrives able to work across the systems a restaurant runs on — point of sale, reservations, staff scheduling, bookkeeping and the delivery platforms — inside your own accounts, in whichever tools you already use.
“As I was saying, I don't know how I made it this long without even having a VA.”
No matter your industry or the skills your VA specializes in, pricing doesn't change — no tiers, no upcharges, just one flat rate for reserved hours, not a per-task menu. If you are pricing this against a part-time hire, what the monthly figure includes sets out what sits inside the monthly figure.
What a VRA assistant covers across reservations, vendors, menus and reviews.
Reservations and confirmations in OpenTable, Resy or Tock; vendor coordination and purchase orders; menu and price updates in your point of sale and on the delivery apps; review replies across Google, Yelp and the delivery platforms; invoice entry and vendor list upkeep in QuickBooks; and draft staff schedules in 7shifts for your approval. Your assistant works inside the accounts you already have.
Yes. Menu, price and availability updates across delivery apps, your online ordering platform and your website are standard work, and they are the kind of task that slides to midnight.
Your assistant’s hours are set by you, evenings or overnight if you need them, at the same flat rate with no after-hours upcharge. Weekend coverage can be requested; tell us the days you need and we will tell you what we can fill. What an assistant covers is everything around service — reservations and confirmations, phone and message coverage, ordering, menu updates, invoices and review responses.
Whoever carries the admin. In a small restaurant that may be the owner; in a larger kitchen it may be the chef or a kitchen manager fielding vendor calls, chasing invoices and pushing menu changes out. The work an assistant takes on is the same either way — ordering and vendor follow-up, reservations and confirmations, menu and price updates across delivery apps and your own site, invoicing, and review responses. Recipe development, costing calls and anything on the line stay with you.
Yes. Part-time is $800 a month for 20 hours a week, full-time $1,500 for 40, flat either way with no after-hours upcharge. Reservations, vendor follow-up, menu and delivery-app updates and review responses do not need forty hours at a single site, so you are not buying a full-time salary to get the phone covered. If you are weighing it against a payroll hire, we set the two side by side.
Yes, and it is one of the most common first hand-offs. Your assistant takes reservation calls and booking requests, confirms the next day’s covers, works the waitlist and follows up on no-shows, and fields large-party and private-event inquiries, bringing you the details so you set the pricing. Calls forward to your assistant on the hours you choose, so the line stops pulling someone off the floor mid-service.
You keep what you run. Your assistant arrives able to work across the systems a restaurant runs on — point of sale, reservations, staff scheduling, bookkeeping and the delivery platforms — so the one you already use is the one they work in. Toast, Square or Clover at the counter; OpenTable, Resy or Tock on the book; 7shifts for schedules; QuickBooks for invoices. We commit to 90% proficiency in your systems within 5 business days of starting with you.
Whatever you decide to grant, and no more. You set the permissions in each account — a reservation platform login, a delivery-app dashboard, a shared inbox — at the level the work needs. VRA assistants sign a confidentiality agreement, and VRA will sign your own NDA on request. Placements are backed by a $1 million Errors & Omissions policy. If you would rather start narrow, give your assistant one system and widen it once you have seen the work.
An answering service picks up the phone. An assistant carries the task to the end — books the table, updates the menu that caused the question, chases the vendor who missed the delivery and replies to the review that came out of it. The same named person does it each day, so they learn your room, your regulars and your standards. And the hours are yours to set, evenings included, so the coverage sits where your service actually is. We walk through where a person beats a phone tool, and where it does not.
Yes, as administration. Your assistant pulls the order record, gathers the ticket and the timestamps, files the dispute in the DoorDash, Uber Eats or Grubhub dashboard and tracks it until it closes, then reports what came back. Decisions about comps, refunds and goodwill stay with you. It is steady, unglamorous work that few owners get to before the end of the month, which is usually when the window to claim has closed.
VRA trains virtual assistants across industries — explore what a VA looks like for your line of work.
Ten email scripts and eleven templates for handing off work so it comes back right — the part most owners get wrong long before they hire anyone. Instant download, no sales call.
Reviewed by Michael Bossart, CEO & Founder, Virtual Realty Assistants · Last updated October 2026