You built the business on the work your crews do, not on the phone that rings while they do it. Answering it doesn’t have to mean another salary.
A VRA assistant keeps the phones answered, the schedule full and the paperwork moving while your crews are in the field.
Free, no obligation — we’ll map what you’d hand off first.
HVAC, plumbing, electrical, roofing, remodeling, inspections — the work happens in the field, but the jobs are won and lost in the office. Missed calls, unscheduled estimates, and invoices nobody chased cost more than any advertising budget. A home services virtual assistant from VRA keeps the phones answered, the schedule full, and the paperwork moving — back office support for a business whose real work happens in the field.
VRA was founded to give contractors and home service businesses trained virtual assistance for scheduling, dispatch support, and customer follow-up — with a hassle-free process from search to onboarding.
Every assistant comes all the way through our screening and mandatory 4-week training program — and in our most recent cohort, just 0.89% of applicants made it through training and a final evaluation. VRA virtual assistants complete instructor-led training in scheduling and database management, document preparation, e-signature workflows in dotloop and DocuSign, and customer communication before they ever touch client work. Because mastering one scheduling or CRM system means picking up another quickly, we commit to 90% proficiency in your systems within 5 business days of starting with you.
Matching starts with your free Needs Assessment — a two-minute breakdown of where you actually need help. From there, every VA is screened with a DISC Assessment and a Keller Personality Assessment for fit and fast-learning ability.
Support continues after your VA starts, with check-ins at 14, 30, 60, and 90 days. If the fit still isn't right, swap in a different VA at any point, at no extra cost — no trial window, no fine print.
Most VA agencies lock you into tiered pricing, time-boxed trial guarantees, or a generic assistant with no industry training. VRA doesn't — backed by a $1 million Errors & Omissions insurance policy for added peace of mind.
Your VA works in the systems your business already runs on — from your field service software to your inbox and phone.
Which is fine until someone tries to buy it, or you try to step back from it. The pricing logic, the supplier terms, the customers who always get called first — none of it is written down, and a buyer prices that risk.
An assistant records how the work is actually done, takes over the daily administration, and leaves written procedures that belong to the business. What owner dependency costs a seller →
The seller’s process left with the seller and the office manager may already be gone. What an assistant covers in the first 90 days →
VRA virtual assistants already support businesses on the job-site side of real estate — including a Texas custom home builder.
VRA assistants are placed with a custom home builder and a heavy equipment company, so this is not theory about an industry we have read about.
Every VRA assistant has access to our Skills Accelerator, with specialty tracks covering Canva, Asana, Zapier, OnePageCRM and HubSpot, plus the admin and executive support track.
Tell us which tools you run and we look for assistants who have already worked in them. Where there's a gap, the training is there to close it — and we commit to 90% proficiency in your systems within 5 business days of starting with you, because the fundamentals transfer. Field service software is a CRM with scheduling and invoicing wrapped around it — client records, job history, communication history, follow-up. Those fundamentals carry from one system to the next.
No matter your industry or the skills your VA specializes in, pricing doesn't change — no tiers, no upcharges, just one flat rate for reserved hours, not a per-task menu. What a virtual assistant costs covers what the monthly figure includes, and what to ask any provider before you compare two numbers.
What a VRA assistant covers on the phones, in the schedule, and through invoicing — and what it costs.
Booking and schedule support: answering and returning customer calls during your business hours, booking jobs and estimates into your scheduling software, dispatch confirmations, reminders and reschedules, following up on unsold estimates and expired quotes, keeping crew calendars and job notes current, and maintenance-plan and seasonal service reminders. Back-office support: invoicing, payment reminders and calls on past-due invoices, bid and estimate preparation, writing down how the office runs as SOPs your team can follow, permit paperwork, warranty registrations and job documentation, supplier and material order coordination, CRM management, review requests and reputation monitoring, and social media and local marketing support.
Yes — answering and returning customer calls during your business hours is core to the role, along with booking the work straight into your scheduling software. Missed calls are usually the most expensive problem in a trades business, and they are the first thing an assistant fixes.
Yes. Invoicing, payment reminders and calls on your own past-due invoices, plus follow-up on unsold estimates and expired quotes, are standard back-office work for a VRA assistant.
Shifts outside standard business hours can be arranged, evenings and overnight included. An emergency call answered at eleven at night is usually the difference between the job and the next contractor on the list, so tell us what the cover needs to look like and we will tell you what we can schedule. The rate is the same whatever hours the role runs, with no after-hours upcharge.
Yes. VRA places Spanish–English bilingual assistants at the same flat rate as any other assistant — no upcharge for bilingual talent — so the calls, the scheduling and the follow-up can happen in whichever language your customer is comfortable with.
VRA virtual assistants provide administrative, marketing, and customer support under the direction of the client. They do not provide legal, financial, or other advice requiring professional licensure. Access and permissions are determined by you and are subject to your own security, confidentiality, and compliance procedures.
Start with the phone. A missed call is a lost job and you never find out which ones they were, so it is the most expensive gap on the list and the easiest to close. Part-time is $800 a month for 20 hours a week; full-time is $1,500 for 40. You can start at twenty hours, and increased coverage is available at any time. If you are weighing it against a payroll hire, we set the two side by side.
A virtual assistant for an HVAC or plumbing company works the office side of the day. They answer and return calls while the crews are out, book and confirm jobs onto the dispatch board, chase the estimates that went out and never got a reply, follow up on unpaid invoices, keep maintenance agreements and seasonal tune-up reminders on schedule, and ask the happy customers for a review. The work on the truck stays on the truck.
An answering service picks up the phone and takes a message. A virtual assistant is a named person working inside your systems: they answer, and then they book the job, confirm it the day before, follow up on the estimate, raise the invoice and chase the payment. The answering service covers the moment. The assistant covers the whole thread, and you get the same person every day rather than whoever is on shift.
The rate is the same whatever trade you are in: $1,500 a month for a full-time assistant at 40 hours a week, or $800 a month part-time at 20 hours. Flat rate, no tiers, and no hourly billing to reconcile at month end. The assistant is named and assigned to you, not a pool.
See all frequently asked questions →
Running the trade rather than working in it: how to write SOPs people actually follow → · how to make your business run without you →
VRA trains virtual assistants across industries — explore what a VA looks like for your line of work.
VRA checks in with every client at 14, 30, 60 and 90 days. These four run four different businesses — a restaurant, an accounting practice, a vacation rental operation and a mortgage office — and the arc is the same one.
“I don’t know how I made it this long without even having a VA. She’s been juggling so many things. She’s been super flexible, and she’s just making my life easier.”
“He’s helped me make sure things that have been falling through the cracks no longer fall through the cracks, and keeping me honest on everything that I have going on.”
“She created a website. She’s created social media sites. And she is learning QuickBooks to help keep track of it all as well.”
“He has been able to take ownership of an inbox for me, and he has been able to keep on top of that inbox and respond back to clients and referral partners.”
Reviewed by Michael Bossart, CEO & Founder, Virtual Realty Assistants · Last updated October 2026