You’re in this for the guests, not for choosing between last night’s booking inquiry and this morning’s broken air conditioner. Covering both doesn’t have to mean another salary.
A VRA assistant covers the messages, the calendar and the admin behind the scenes, so whoever is on the ground stays with the guests.
Free, no obligation — we’ll map what you’d hand off first.
I would say, honestly, she's already paid for her first year of work.Clay Stagg · River Road Reservations
Hotels, resorts, vacation rentals and event venues run on responsiveness — the booking inquiry answered in minutes, the group request that gets a real quote, the review that gets a reply. A hospitality virtual assistant from VRA covers the messages, the calendar, and the admin behind the scenes, so whoever is on the ground stays with the guests.
VRA was founded to give hotels, resorts, vacation rental owners and event venues trained virtual assistance for booking support, guest communication, and marketing — with a hassle-free process from search to onboarding.
Every assistant comes all the way through our screening and mandatory 4-week training program — and in our most recent cohort, just 0.89% of applicants made it through training and a final evaluation. VRA virtual assistants complete instructor-led training in guest and customer communication, scheduling and database management, social media and design, and AI-assisted workflows before they ever touch client work. Because mastering one booking or property system means picking up another quickly, we commit to 90% proficiency in your systems within 5 business days of starting with you.
Matching starts with your free Needs Assessment — a two-minute breakdown of where you actually need help. From there, every VA is screened with a DISC Assessment and a Keller Personality Assessment for fit and fast-learning ability.
Support continues after your VA starts, with check-ins at 14, 30, 60, and 90 days. If the fit still isn't right, swap in a different VA at any point, at no extra cost — no trial window, no fine print.
Most VA agencies lock you into tiered pricing, time-boxed trial guarantees, or a generic assistant with no industry training. VRA doesn't — backed by a $1 million Errors & Omissions insurance policy for added peace of mind.
From booking inquiries and guest messages to turnover scheduling, listings, and social content, your VA keeps the back office moving while you host. For short-term rentals in particular, here is what that covers across the guest cycle.
“I would say, honestly, she's already paid for her first year of work.”
“She created a website. She's created social media sites. And she is learning QuickBooks to help keep track of it all as well.”
VRA virtual assistants support hospitality businesses of very different shapes — from a Texas vacation rental company on the Guadalupe River to a destination resort.
Restaurants and bars have a page of their own — what a restaurant virtual assistant covers.
VRA assistants are placed with a destination resort, a reservations business and a restaurant group, so this is not theory about an industry we have read about.
Every VRA assistant has access to our Skills Accelerator, with specialty tracks covering Canva, Asana, Zapier, OnePageCRM and HubSpot, plus the admin and executive support track.
Guesty, Hostaway or OwnerRez on the rental side; Cloudbeds or whatever your property already runs on for hotels and resorts; Airbnb, Vrbo and Booking.com on the channels — the one you use is the one your assistant works in. Tell us which tools you run and we look for assistants who have already worked in them. Where there's a gap, the training is there to close it — and we commit to 90% proficiency in your systems within 5 business days of starting with you, because the fundamentals transfer. A guest book is a CRM with a reservation on top: guest records, visit history, preferences, segments and follow-up. Those fundamentals carry from one system to the next.
No matter your industry or the skills your VA specializes in, pricing doesn't change — no tiers, no upcharges, just one flat rate for reserved hours, not a per-task menu. If you are budgeting across a season, the costs that don’t show up in the rate is the one worth reading first.
What a VRA assistant covers across bookings, turnovers, and marketing — including the hours we do and don’t staff.
A hospitality virtual assistant handles the guest-facing admin and the back office behind it, remotely, so whoever is on the ground stays with the guests. Guest and reservation support: booking inquiries by phone, email and chat, confirmations, reminders, pre-arrival details and change requests, group, event and venue inquiry coordination, turnover scheduling with cleaners and maintenance between stays, listing, rate and availability updates across booking platforms and your own site, and guest follow-up and review requests. Operations and marketing support: vendor and maintenance coordination, ordering and invoice tracking, staff scheduling support, rate and seasonal-offer updates, bookkeeping support in QuickBooks and owner reporting, social media management, and email marketing campaigns.
Both, and event venues as well. The work has the same shape wherever guests book: inquiries answered quickly, confirmations and changes handled, listings and rates kept current, turnovers and vendors coordinated, follow-up and review requests sent. VRA assistants are placed with a destination resort and a reservations business today, and the booking and guest-record fundamentals carry from a property management system to a channel manager to a venue calendar.
Shifts outside standard business hours can be arranged, evenings and overnight included, at the same flat rate with no after-hours upcharge. Weekend coverage can be requested; tell us the days you need and we will tell you what we can fill. Whatever the shift, what an assistant does well is clear the queue fast and keep confirmations, changes, turnovers and follow-up moving, so that work is not landing on whoever is on the ground between guests.
Yes — listing, rate and availability updates across the platforms you sell on and on your own site, along with seasonal-offer updates. Guesty, Hostaway or OwnerRez on the rental side, Cloudbeds or your own property management system for hotels and resorts, and the channels you distribute through, Airbnb, Vrbo and Booking.com among them. The one you already run is the one your assistant works in, and we commit to 90% proficiency in your systems within 5 business days of starting with you.
$1,500 a month for a full-time assistant at 40 hours a week, and $800 a month for part-time at 20 hours, invoiced on the 20th. It is a flat monthly rate rather than an hourly one, and it does not change by industry or by the skills your assistant specializes in. There is no upcharge for bilingual or specialized talent. The rate covers your assistant’s reserved hours, matching and onboarding, and check-ins at 14, 30, 60 and 90 days, and if the fit is wrong you can swap in a different assistant at any point at no extra cost. Much of the industry quotes an hourly figure, which makes a season hard to budget against.
Yes. Turnover scheduling with cleaners and maintenance, vendor coordination, ordering and invoice tracking are all standard, and are usually the first thing a short-term rental operator hands over.
VRA virtual assistants provide administrative, marketing, and customer support under the direction of the client. They do not provide legal, financial, or other advice requiring professional licensure. Access and permissions are determined by you and are subject to your own security, confidentiality, and compliance procedures.
Yes. Part-time is $800 a month for 20 hours a week and full-time is $1,500 for 40, flat either way. Inquiry response, calendar management, guest messaging and review replies are steady rather than heavy at one property, so twenty hours covers a great deal of it. Increased coverage is available at any time.
VRA trains virtual assistants across industries — explore what a VA looks like for your line of work.
VRA checks in with every client at 14, 30, 60 and 90 days. These four run four different businesses — a restaurant, an accounting practice, a vacation rental operation and a mortgage office — and the arc is the same one.
“I don’t know how I made it this long without even having a VA. She’s been juggling so many things. She’s been super flexible, and she’s just making my life easier.”
“He’s helped me make sure things that have been falling through the cracks no longer fall through the cracks, and keeping me honest on everything that I have going on.”
“She created a website. She’s created social media sites. And she is learning QuickBooks to help keep track of it all as well.”
“He has been able to take ownership of an inbox for me, and he has been able to keep on top of that inbox and respond back to clients and referral partners.”
Reviewed by Michael Bossart, CEO & Founder, Virtual Realty Assistants · Last updated October 2026