FAQ
Questions Owners Ask
What a VRA assistant covers across client communication, scheduling, invoicing and hiring coordination.
What does a small business virtual assistant do?
Client communication and follow-up, scheduling and calendar management, invoicing, reporting support and calling on past-due invoices, preparing bids, quotes and proposals, writing your standard operating procedures (SOPs) as the assistant learns them, CRM and database management, vendor and client onboarding, recruiting and hiring coordination including job postings, applicant tracking and interview scheduling, event and training coordination, and custom workflows built around how your business actually runs.
I’m not sure what I’d hand off first. Where should I start?
With the work that repeats: inbox and calendar, client follow-up, invoicing, and chasing the receivables that have gone past due. The two-minute Needs Assessment is built for exactly this — it maps where your hours are going before you commit to anything. If growth has simply stalled rather than slowed, an admin bottleneck is the usual culprit. If you are weighing an assistant against your first payroll hire, we wrote about where that line falls.
Can an assistant help with hiring while we grow?
Yes — job postings, applicant tracking and interview scheduling. The hiring decisions stay with you.
Is this the same as admin support, back office support or a remote executive assistant?
Those are all names for overlapping work and VRA does all of it. Admin support, back office support and office support refer to the daily running of the operation — inbox, calendar, data entry, invoicing, document organization, CRM upkeep. A virtual administrative assistant is the same work under the industry’s own label. A virtual executive assistant works closer to one person, managing their time, travel, correspondence and follow-ups. A remote assistant means general admin with some client-facing contact added. Tell us which shape you need in the Needs Assessment and we match to it. The rate is the same either way.
Do you only work with the industries listed on your website?
No. That list is the industries we get asked about most, not a boundary. An insurance agency, a dry cleaner, a car wash, a dental practice and a software consultancy all need the same things done: the inbox answered, the calendar kept, invoices chased, the CRM current, customers followed up. That is the work our assistants are trained on, and one nationwide services firm with nothing to do with real estate now runs fifteen assistants across four functions. As on every VRA engagement, your assistant works under your direction, you decide what they can access. Tell us what your week looks like and we will show you what we can take off it.
I need help but cannot afford a full-time employee. What are my options?
That is what part-time is for. Part-time is $800 a month for 20 hours a week and full-time is $1,500 for 40, flat, and increased coverage is available at any time. If you are weighing it against a payroll hire, we set the two side by side in Virtual Assistant or First Employee.
