Nobody opens a title company because they love chasing payoff statements. Keeping files moving doesn’t have to mean another salary.
A VRA assistant trained for title and escrow keeps closing files organized, documents moving and clients updated.
She’s a self-starter, finding things we didn’t even expect her to find.Debbie Yates, President & Escrow Officer · Key Title of Texas
Need something to hand to a partner or an owner? There is a one-page brief, and the full account of one office going from one assistant to three is in From One VA to Three.
Closings don't wait, and neither does the paperwork behind them. A VRA virtual assistant trained for title and escrow work keeps closing files organized, documents moving, and clients updated. It is back office support for a closing team, so your people can focus on getting deals to the table on time.
VRA was founded by Michael Bossart, who managed title insurance operations for a county before becoming a licensed Texas broker. The workflows on this page come from that side of the business.
Title is consolidating through one of the hardest real estate cycles the industry has seen, and offices are being asked to close the same files with fewer people. VRA founder and CEO Michael Bossart spent a decade in the title industry before building the company, and his read is direct:
“A virtual assistant is how a title operation gets more efficient at a reduced cost — without adding headcount.”
Michael Bossart
Founder and CEO, Virtual Realty Assistants
VRA was founded to give title and escrow companies trained virtual assistance for title production in Qualia, file review support, and underwriter and lender coordination — with a hassle-free process from search to onboarding.
Every title and escrow virtual assistant we place has cleared our screening and a mandatory 4-week training program — covering Qualia, e-signature workflows in dotloop and DocuSign, and closing-file organization — before ever touching client work. VAs supporting title teams are also trained on the contract documents, timelines and file-review procedures a closing file runs on, with state-specific contract training for Texas and Florida — so the handoff into your office is clean from day one. Exceptional English communication skills are a requirement to be hired at VRA, so the emails your VA sends to agents, lenders, and buyers read like they came from your office. Qualia is where our title VAs train — not SoftPro or any other platform. What we commit to is the ramp: the closing workflow is the same in any title production system, so if your office runs something else, we commit to 90% proficiency in your systems within 5 business days of starting with you.
Matching starts with your free Needs Assessment — a two-minute breakdown of where you actually need help. From there, every VA is screened with a DISC Assessment and a Keller Personality Assessment for fit and fast-learning ability. If your clients speak Spanish, we can match you with a Spanish–English bilingual assistant at the same flat rate.
Support continues after your VA starts, with check-ins at 14, 30, 60, and 90 days. If the fit still isn't right, swap in a different VA at any point, at no extra cost — no trial window, no fine print. And if a check-in surfaces a skill your office needs, we train your assistant in it rather than swapping in someone new you would have to bring up to speed.
Most VA agencies lock you into tiered pricing, time-boxed trial guarantees, or a generic assistant with no industry training. VRA doesn't — backed by a $1 million Errors & Omissions insurance policy for added peace of mind.
Every VRA title & escrow VA is trained on the day-to-day of a closing file — not just general admin. For the stage-by-stage version, here is what an assistant does from order opening through recording.
Working the other side of the same closing? Lending offices have a page of their own, and what a loan officer hands off first covers where that starts.
“I wasn't sure how it was going to work out in the beginning, but she's taken direction really well. She is a self-starter, and she's finding things that we didn't expect her really to find.”
See how a title compliance leader grew from one VRA virtual assistant to three — plus the Qualia file support and document coordination our VAs handle for title companies. Read the full case study →
Title agencies are audited on how outsourced work is controlled. Here is exactly what VRA does — stated plainly, so you can put it in front of your underwriter. For the longer version, including where a remote assistant lands in the ALTA Best Practices pillars and what we can and cannot document.
Every VRA assistant’s identity is verified against a government-issued photo ID on a live video call as part of onboarding, and the name on that ID is matched to their application and payment records.
VRA will sign your non-disclosure agreement on request.
Assistants work inside the systems you already use, on access you provision, scope and can revoke at any time. Nothing is exported to a separate platform.
VRA carries a $1 million Errors & Omissions insurance policy.
No matter your industry or the skills your VA specializes in, pricing doesn't change — no tiers, no upcharges, just one flat rate for reserved hours, not a per-task menu. If you are putting this next to another provider's quote, our breakdown of virtual assistant pricing covers the questions worth asking first.
How a VRA virtual assistant works inside a title or escrow operation — the scope, the systems, the hours, and the cost.
A VRA title and escrow virtual assistant handles the repeatable file work inside your production system: importing title commitments from Marketplace, hyperlinking commitments for reference, pre-closing file review and checklist support across commitments, buyer, seller and lender information, tax certificates, tax statements and payoff statements, administrative updates to Schedule C after the required entity documents have been reviewed and approved by the appropriate title professional or underwriter, and coordinating documents for underwriter and lender review. Some title clients also use their assistant for marketing and social media management.
Yes. Qualia is the production system VRA trains title and escrow assistants in before they start with a client. Your assistant works inside the system your office already runs, with the access you provision and can change or revoke at any time.
Qualia is the system VRA trains title assistants in, not SoftPro. What we commit to is the ramp: the closing workflow is the same in any title production system, so an assistant trained in one picks up another quickly — and if your office runs SoftPro or another platform, we commit to 90% proficiency in your systems within 5 business days of starting with you.
Judgment and licensed work. VRA virtual assistants provide administrative and operational support under the direction of the client. They do not provide legal advice, underwriting decisions, escrow authority, or services requiring professional licensure. Access and permissions are determined by you and are subject to your office’s security, confidentiality, and compliance procedures.
You are matched with one named assistant who learns your files and your process, rather than a rotating pool. A full-time assistant works for your business and no one else; a part-time assistant is your own named assistant with reserved hours. Matching starts with a two-minute Needs Assessment, and every assistant is screened with a DISC Assessment and a Keller Personality Assessment for fit and fast-learning ability.
Every assistant completes a mandatory 4-week, instructor-led training program before touching client work, and assistants headed for title and escrow teams are trained in Qualia. Assistants supporting title teams are also trained on the contract documents, timelines and file-review procedures a closing file runs on, with state-specific contract training for Texas and Florida. Exceptional English communication skills are a requirement to be hired at VRA. Every assistant comes through screening, hands-on training and a final evaluation — in our most recent cohort, 1,800 applications produced 16 graduating assistants, or 0.89%. VRA deliberately admits more people into training than will pass, because the filter is hands-on performance and a final evaluation rather than a résumé.
$1,500 per month for a full-time assistant (40 hours a week) or $800 per month for a part-time assistant (20 hours a week). Flat rate, no hidden fees and no tiered upcharge for industry specialization, subject to applicable agreement terms.
Because you should be able to decide whether this fits your budget before you spend time on a call. VRA charges $1,500 a month for a full-time assistant and $800 a month for part-time, flat, with no tiered upcharge for industry specialization and no hidden fees, subject to applicable agreement terms. The rate is the same whether your assistant works in title and escrow, real estate, or hospitality.
They can order a title search and track what comes back, and they can do curative document follow-up — gathering the paperwork your examiner has asked for and chasing the parties who owe it. What they do not do is examine title, decide whether a defect is cleared, or make any underwriting call. Those stay with your licensed staff.
When files start closing late for administrative reasons rather than title reasons. If documents are sitting because nobody had an hour, or client updates are going out a day behind, the admin has outgrown the team. That usually arrives well before the volume justifies another salary, which is what part-time at $800 a month for 20 hours a week is for.
VRA trains virtual assistants across industries — explore what a VA looks like for your line of work.
Reviewed by Michael Bossart, CEO & Founder, Virtual Realty Assistants · Last updated October 2026